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Enterprise Technical Specialist | German , Czech & Slovak Markets

Bratislava, Slovakia

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Job ID R89329 Date posted Jan. 30, 2019

Enterprise Technical Specialist | German , Czech & Slovak Markets

Bratislava, Slovakia

Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.

We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.


Key Responsibilities

  • Provides first-level technical support on Dell supplied server and storage products
  • Identifies and resolves issues affecting customer server systems
  • Uses troubleshooting techniques and tools to identify technical defects/issues
  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Engaging necessary support staff to resolve escalations in as short a timeframe as possible
  • Attends required technical training sessions and makes effective use of assigned lab time


Essential Requirements

  • Fluent English, Slovak/Czech and German language
  • Thorough working knowledge of Server and Storage architecture/technology
  • Thorough knowledge of Service Procedures
  • Ability to analyse and solve technical problems related to server/storage products by investigating potential solutions using troubleshooting skills
  • Excellent interpersonal skills
  • Outstanding customer handling skills

Desirable Requirements

  • In-depth knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
  • Thorough working knowledge of Dell supplied applications
  • Excellent telephone skills

Salary starting from: 1420 EUR monthly gross

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

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