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UX Content Writer

Boston, Massachusetts

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Job ID R1913566 Date posted Oct. 09, 2019
We're looking for a Senior UX Writer with experience in complex cloud applications to collaborate with cross-functional teams to design and deliver experiences that make it easy for our customers to make their organizations more secure. The content you’ll write is integral to our industry-leading cybersecurity products. What You’ll Do Drive the delivery of effective and engaging content and micro-content that enables users within the Carbon Black Predictive Security Cloud Collaborate with UX Designers, UX Researchers, Product, Engineering, and other stakeholders to define, design, test, and deliver iterative product solutions Reduce complexity through clear and concise messaging; articulate rationale for content choices, and iterate on solutions based on feedback and analysis Work within existing patterns to ensure consistency, adhere to brand voice, and increase user confidence Evolve content patterns and define new patterns, systems, and continuous delivery methods for in-product user assistance Mentor UX writers, lead UX Content projects and process improvements, and contribute to the continued development of expertise and efficiency across the team What You’ll Bring 3-5 years of UX content writing experience, preferably in complex cloud applications A solid understanding of online user behavior and application development Ability to influence others and advocate for the customer experience Ability to understand complex technical ideas quickly Experience working independently, as well as with distributed, cross-functional teams to deliver iterative solutions and meet a shared goal Experience translating brand into product and aligning voice and tone across the customer experience Ability to manage multiple priorities and projects simultaneously Conversant in current technology and content delivery methodologies Bachelor's Degree in English, Journalism, Communications, or related discipline Bonus Points Experience in the security technology space Experience with UX design systems and open source frameworks Experience working with GitHub Human Computer Interaction certification or Information Sciences coursework Please include a link to your portfolio or work samples.
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