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SAP MRR Service Delivery Engineer 2

Pune, India, Bangalore, India

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Job ID R036331 Date posted Oct. 17, 2019

Job Description
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Virtustream Managed Services at Dell EMC, we are looking for an Service Delivery Engineer 2 to join our team in Bangalore

Company Description:

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Key Responsibilities:

This Senior Engineer, Service Delivery  will perform ongoing basis administration troubleshooting across a rolling schedule of go live dates.  The Senior Engineer, Service Delivery  will collaborate and coordinate closely with the both client and internal infrastructure teams to deliver a stable, highly available business systems. Specific duties include developing and implementing measures to ensure high availability for SAP and related systems; fully documenting and standardizing operational procedures with appropriate controls to ensure operational stability; and facilitate infrastructure activities in support of ongoing SAP release and deployment projects.

  • Exercises judgment in planning and organizing work; monitors performance and reports status. Prepares integration plans.
  • Prepares activity and progress reports for server utilization.
  • Works collaboratively with various members of the team and other Infrastructure resources in support of the client.
  • Conducts special analyses and projects as required.
  • Performs related functions and responsibilities, on occasion, as assigned.
  • Remains current on developments in field(s) of expertise.
  • Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.
  • Identifies and resolve business issues; escalate issues when appropriate.
  • Participate in an on-call rotation with the other team members.
  • Availability to work ambiguous hours on occasion.
  • Analyze performance issues related to BI load processes

Essential Requirements:

  • Extensive knowledge of SAP HANA Implementations, management, troubleshooting, configuration, and migrations is preferred
  • Proficient in the use of methodologies supported by SAP best practices.
  • Extensive experience of Basis administration is a must. Experience of working in a virtualized environment like VMWare is a plus.
  • Experience working as part of a team to provide the optimal solution for both business needs and project standards.
  • Experience estimating effort and resources required for projects and working with project managers to structure projects.
  • Demonstrated excellent customer service skills; ability to build strong formal and informal relationships.
  • Demonstrated excellent verbal and written communication skills, with the ability to transition smoothly between technical and business vernacular, tailoring communications to the audience.
  • Able to work in ambiguous situations/environments; demonstrated ability to break down problems into constituent parts and develop and drive plans for resolution.
  • Demonstrated knowledge in SAP business warehouse functions.  Knowledge of BW configuration and ability to review process chains would be beneficial

Desirable Requirements:

  • Flexible to work in US shifts
  • Strong documentation ability capable of developing detailed how to guides.
  • Ability to mentor junior staff members
  • Superior knowledge of Sybase and SQL Server databases is required.
  • Experience in other SAP supported databases like DB2 is a bonus, but not
  • Proficient in working in Windows and Linux server environments.
  • Four-year degree with Computer Science or Business Administration or MIS focus (or equivalent).

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Apply now!

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

  • Additional Job Description

    • Flexible to work in US shifts
    • Strong documentation ability capable of developing detailed how to guides.
    • Ability to mentor junior staff members
    • Superior knowledge of Sybase and SQL Server databases is required.
    • Experience in other SAP supported databases like DB2 is a bonus, but not
    • Proficient in working in Windows and Linux server environments.
    • Four-year degree with Computer Science or Business Administration or MIS focus (or equivalent).

  • Additional Job Description

    • Flexible to work in US shifts
    • Strong documentation ability capable of developing detailed how to guides.
    • Ability to mentor junior staff members
    • Superior knowledge of Sybase and SQL Server databases is required.
    • Experience in other SAP supported databases like DB2 is a bonus, but not
    • Proficient in working in Windows and Linux server environments.
    • Four-year degree with Computer Science or Business Administration or MIS focus (or equivalent).

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