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Colleague Support Engineer

Bengaluru, India

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Job ID R1911407 Date posted Sep. 16, 2019

Position:  Endpoint Services Engineer


Description:

VMware seeks a motivated Endpoint Engineer, based in Bangalore with an experience of 3 Years to 5 years, who possesses an excellent customer service attitude, a great deal of creativeness in troubleshooting and problem solving, and who is ready to help maintain our desktop infrastructure. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Tower Server, hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.

Job Functions:

  • Pick support tickets through Vmware IT ticketing tool within defined SLA to provide technical resolution
  • EPS Engineer is responsible for delivering Keep the light on (KTLO) tasks and Project related initiatives
  • Should have hands on experience on Build, Install and configure end user hardware for New Hires and hardware refresh
  • Provide support related to Windows, MAC and Linux OS issues encountered on end users primary and secondary hardware
  • Provide on-going operational support for OS releases and upgrades, service pack installations, bug fixes, mandatory system security patching and updates
  • Supporting Handheld devices on different mobility platforms – IOS, Android and Windows
  • EPS Engineer is expected to troubleshoot problem areas in person, via phone and remote assistance tool (Bomgar, Remote Assistance, RDP, Telnet and SSH).
  • Identify threats and risks on end-user hardware using security applications and ensure network security against Spyware, Adware and, Virus and Trojans.
  • Responsible for maintaining end-user hardware as per IT Security and Compliance
  • Proactively maintain Asset and Store inventory management
  • Engage with peers from other technology support groups to deliver required solutions
  • Work closely with EPS Leads to ensure SLAs are maintained across team
  • Be active participants for all EUS Projects and deliveries

Qualifications:

  • Excellent knowledge and hands on experience on both Windows 10 & Mac Sierra
  • Experience in troubleshooting o365 and office 2016, Antivirus, Encryption
  • Exposure to Mobile device management, RSA, VPN, SCCM
  • Knowledge on VMware products would be an added advantage
  • Basic knowledge in Linux OS.
  • Should be a good Team player
  • Flexible to work in any shift
  • Excellent written and oral communication
  • Quick learner and adaptable to dynamic environment

Education:

  • Minimum 3-year Degree/Diploma in Computer Science or related field
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