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Customer Support Engineer - RSA Netwitness Support

Bedford, Massachusetts

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Job ID R54233 Date posted Apr. 13, 2019

Description

RSA Netwitness Platform, a "Leader" in the Gartner Magic Quadrant for SIEM in 2018, pulls together SIEM,

network monitoring and analysis, endpoint threat detection, User/Entity Behavioral Analytics, and orchestrated

response capabilities. RSA Netwitness Platform is a go to platform for security teams to rapidly detect and respond

to threats across their environment. As one of our Customer Support team members you will be a part of the every

growing world of cyber security.

Duties and Responsibilities

- Working with some of the top companies from around the world from every industry

- Performing over the phone, email, and remote session diagnostics and repair support

- Learning in detail about one of the leading cyber security software platforms, RSA Netwitness Platform

- Creating engaging knowledge base articles to further support our customer base with self-service troubleshooting

- Interacting with our customer base by writing blog posts, responding to forum questions, and contributing to the RSA Netwitness Platform documentation

- Working with other tiers of support to share knowledge and increase the overall team effectiveness to address issues quickly

- Work with an international support team supporting international customers

Skills and Requirements

- Strong Customer Focus

- Excellent time management and organizational skills

- Ability to work independently or in groups

- Strong communication and soft skills

- Ability to take direction and follow through on time consuming projects

- Team player

- 5+ years Linux System Administration experience

- Network troubleshooting experience

Positive Additions

- Multi-lingual

- RHCE Certified

- Hardware server experience

- Bash scripting

- Salt, Chef, EPL Knowledge

- Basic database concepts

- SAN/Attached Storage experience

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