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Sr.Advisor Project/Program Management

Cyberjaya, Malaysia

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Job ID R033858 Date posted Oct. 21, 2019

Sr.Advisor, Project/Program Management – IT (I8)

Cyberjaya, Malaysia

Dell IT Overview:

Dell creates technology solutions for a changing world. Our Information Technology (IT) Architecture team translates our customers’ business requirements into total enterprise-wide solutions. It takes deep technical knowledge to create architectural designs that exceed service requirements. We’re skilled in analyzing the customer’s business goals, objectives, needs and general business environment to create technical system solutions. Our expertise includes integrating hardware, processes, methodologies and software into the customer environment.

About Business Unit:

Dell's Digital Enterprise Services organization, User Criteria Delivery team is hiring a Program Manager - to deliver on initiatives for our global cross segment customers. Responsibilities will include coordinating functional team activities, daily stand ups, managing requirements and providing technical and process guidance. This role is specific to ensure business testing scenarios are aligned with IT development stories, delivered on time, and with high quality.

Key Responsibilities:

  • Performs complex tasks that contribute to the activity for a service center or key change program
  • Maintains pipeline of requests, demand and initiatives
  • Takes direction to development of service artifacts, documents, inventories and usage data
  • Follows processes as outlined
  • Analyzes subset of overall project requirements by providing documentation and tracking
  • Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures
  • Provides knowledge transfer throughout and at the completion of assigned projects
  • Keeps project managers informed of activities, alerting on any issues promptly and seeking assistance when required
  • May participate in delivery of systems, products, applications and policies by writing and executing complex text cases and PMO documentation under direction
  • Mentors less experienced analysts

Essential Requirements:

  • Should have experience in Digital Fulfillment, Digital Supply Chain and the Supplier Eco System

  • Will provide leadership in UAT readiness through three primary programmatic phases of UAT Operations testing: planning, preparation, and execution leading to seamless and timely business sign-off.

  • Will lead UAT Operations test script and development story quality reviews, environment test readiness, data prep, quote facilitation and order code creation for seamless UAT business sign-off.

  • Also responsible for supporting defect management prioritization efforts and business driven root cause issues.

Desirable Requirements:

  • Strong technical aptitude
  • Knowledge with appropriate networks, products and protocols     
  • Problem-solving skills
  • Communication skills
  • Understands products and their value-added to the customer
  • Ability to analyze information and draw accurate conclusions

Desirable Requirements:

  • Strong technical aptitude
  • Knowledge with appropriate networks, products and protocols     
  • Problem-solving skills
  • Communication skills
  • Understands products and their value-added to the customer
  • Ability to analyze information and draw accurate conclusions
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