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Senior Analyst, Project/Program Management

Bayan Lepas, Malaysia

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Job ID R036919 Date posted Oct. 21, 2019

Key Responsibilities  

  • Utilize business knowledge and experience to aid evaluating, creating and/or modifying internal tools, process or policy.  

  • Apply project management principles to implement and/or consult on business capabilities.

  • Define problem, scope and resource requirements to resolve a reported issue

  • Collaborate with peers, leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution

  • Follow up with internal stakeholders to ensure accurate resolution for their reported issues

  • Document problems, diagnostics, interactions, next steps, and solutions implementation steps

  • Generate and Present reporting outlining progress, problems and/or solutions 

Essential Requirements  

  • 2 - 3 years’ experience in a customer support service or operations support role

  • Bachelor’s degree or equivalent experience

  • Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities, to establish effective relationships at all levels of the organization

  • Must have a passion for learning and demonstrable intellectual curiosity

  • Able to manage competing demands, multiple priorities, while remaining adaptable and flexible

  • Knowledge of theoretical and practical aspects of project management 

  • Able to speak in MANDARIN language is a MUST

Desirable Requirements  
• Direct work experience in project management capacity 

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