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Client Tech Support Engineer - Senior Specialist (MYSG)

Bayan Lepas, Malaysia

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Job ID R37805 Date posted Apr. 11, 2019

Responsibilities:

  • Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames.
  • Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
  • Analytical, articulate, result-oriented and provide excellent follow-up.
  • Maintain accurate call logging and tracking into Helpdesk database.
  • Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

Requirements:

  • Degree in Computer Science / IT related discipline with at least 1 year related working experience.
  • Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.
  • Graduates from other related field of studies with minimum 2 years relevant working experience as well as fresh graduates with related field of studies are also encouraged to apply.
  • Possesses understanding and technical ability for Computers.
  • Able to work rotating shifts including 24x7
  • Speak, read and write proficiently in English.
  • Added language skills will be an advantage
  • Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.
  • Knowledge in Server / Storage / Network Switch will have an added advantage.
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