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Program Manager - End User Computing

Atlanta, Georgia

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Job ID R1902742 Date posted Mar. 12, 2019

Program Manager (Escalation Management) - End User Computing

VMware End-User Computing is empowering the digital workspace. In the age of mobile and cloud, consumer devices and application experiences are shaping how businesses drive digital transformation. Consumer experience is changing employee expectations, creating new application demands and forging new opportunities to change business processes

We are searching for a talented, dynamic, hands-on Program Manager to be part of an existing fast-moving team in our Atlanta office. As a program manager you will work closely with teams across EUC including Support, Professional Services, Development, Product Management, Sales, and Sales Engineering. In this role, you will identify and drive improvements in our internal processes as well as influence our product by being the voice of our most important customers. 

An ideal candidate will be data-driven, analytical, detail-oriented that will analyze internal and external challenges and develop plans to improve and resolve. Candidates should have experience building dashboards and reports for decision makers that provides actionable data and insights.

Role and Responsibilities

  • Create, deliver, and maintain business Intelligence and reporting solutions

  • Collect, analyze, and report on data from multiple data sources such as Salesforce, Zendesk, JIRA, Bugzilla, and other data repositories/warehouses 

  • Provide ad-hoc reports to senior management based on business demands

  • Updating internal and external parties, including executive leadership, on customer engagements

  • Identifying and driving improvements within VMware products/processes impacting customers

Skills and Requirements

  • BA/BS degree in a relevant field study or higher, or equivalent job-related experience.

  • Expert knowledge of reporting and presentation abilities using Microsoft Excel and PowerPoint. 

  • Experience aggregating and analyzing data from multiple data sources and providing actionable data. 

  • Passion for data and a constant curiosity to pursue better understanding 

  • Works collaboratively with diverse global teams and drives inclusive work environments in accordance with VMware’s EPIC^2 values

Preferred Skills:

  • Experience creating and presenting actionable business insights using 3rd party products such as Tableau, PowerBI, and Good Data. 

  • Experience writing code to leverage API’s to collect data or integrate data systems such as Zendesk, Salesforce, Slack, JIRA, and O365.

  • Experience presenting and communicating with an executive level audience

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